Introduction

Reviews of Results and Appeals allow candidates the opportunity to ensure that the marking and moderation processes carried out by ICD and our awarding bodies for a particular assessment were followed correctly. Review of Results and Appeals allow candidates to ensure that the result issued to them is fully justified including any scaling and/or special consideration decisions, and/or Academic Misconduct penalties.

 

Scope and Ground for Appeals

ICD’s Review of Results and Appeals Policy relates to marking and moderation procedures and their application only, and not matters of academic judgement.

Appropriate grounds for appeal include the belief that documented processes have not been followed correctly, an error occurred during the calculation of marks, and/or that a special consideration or academic misconduct penalty has been incorrectly applied.

Where a Review of Results or Appeal reveals that the original result awarded to a candidate is higher than justified by their work, the grade awarded may be lowered. Where a Review of Results or Appeal raises doubt over the marks awarded to any number of further candidates, this will be investigated fully in order to ensure that the marks issued to all candidates are correct.

 

Procedure

  1. If you disagree with the decision regarding your admission or any you must discuss the matter with the concerned faculty member and/or the Administrator as soon as possible to see if a mutually satisfactory solution can be reached.
  2. If you are unable to resolve the matter informally, you may file an appeal with the Institute. You must file your appeal no later than 30 days after the final grade is posted for the course you reference in your appeal. In case of an appeal regarding the admission decision, the appeal should be filed no later than the first week after the commencement of the course you refer.
  3. You must complete an Admission/Academic Appeal Request Form available at www.icd.org.pk and submit it to the Admin department. Under “Details of the Request for Admission/Academic Appeal” include the nature of your appeal, the reasons for your appeal, and any information which would help the committee when considering your appeal. You must obtain the signature of the Administrator on the Appeal form acknowledging that you have completed the informal process. You must include the following with the completed form:
  • A receipt from the Cash Office/Registration indicating that you have paid the PKR 5,000 fee. This fee is a non-refundable administrative fee and covers all matters under appeal.
  • Your signature authorizing the use of the academic records and any relevant documentation, assignments, tests or examinations. These records and documents will be distributed to the Appeal Committee members.

Your appeal will be considered as soon as possible by an Appeal Committee made up of a Course Administrator, two academic staff/faculty and one member from the assessment department who were not involved in the original decision. You will be notified of the date, time, and place of the meeting and invited to confirm your participation at the meeting.

4. The Chair of the Appeal Committee will gather information from relevant parties such as the registration department, faculty, Test Centre staff,               exam invigilators, etc.
5. Both you and the registration staff/faculty member involved in the admission/academic decision under appeal will be invited to address the             appeal committee (both of you will be scheduled at different times so as not to be in the meeting at the same time). Each of you may elect to bring an    observer to accompany you to the appeal meeting. The observer will not be permitted to speak.

6. The outcome of the appeal will be communicated to you in writing within two weeks of the appeal meeting.

Re-Appeal: Procedure

You may apply for a Re-Appeal Committee decision based on the following grounds:

  • Substantial procedural error has been committed by the Appeal Committee which has denied you a fair hearing.
  • New evidence is available that, through no fault of yours, was not available at the time the appeal was heard by the Appeal Committee.
  • The sanctions imposed by the Appeal Committee are patently unreasonable or substantially disproportionate to the circumstances or offence.
  1. You must complete an Appeal Assessment Form available at www.icd.org.pk. You must submit your completed Appeal Assessment Form to the Office of the Project Director, Academic no later than two weeks (for Academic re-appeal) and one week (for admission re-appeal) from the date on the Appeal Committee’s written decision to you. You must include the following with the completed form:
  2. A receipt from the Cash Office/Registration indicating that you have paid the PKR 5,000 fee. This fee is a non-refundable administrative fee and covers all matters under the re-appeal.
  3. Your signature authorizing the use of the academic records and any relevant documentation, assignments, tests or examinations. These records and documents will be distributed to the Appeal Assessment Committee members.
  4. The Re-Appeal Committee will be made up of a standing committee of faculty, senior administrators and a student representative from ICD none of whom was involved in the original Appeal Committee. The committee will be chaired by the Project Director, Academics.
  5. The Re-Appeal Committee will not re-hear the appeal but conduct a paper review to determine if there are grounds for a re-hearing. The decision of the Appeal Assessment Committee is final.
  6. If the Re-Appeal Assessment Committee determines there are grounds for reconsideration it will convene a new Appeal Committee. Members of the new Appeal Committee will not be the same members who heard your first Appeal. Relevant information will be shared with the new Appeal Committee.

The decision of the second appeal committee will be final.

Further Information

For further information, please consult the Admin Office at ICD.

 

Institute of Career Development (ICD) intends that there be no cause to complain about the quality of our services.

 

We will act fairly, courteously, legally and without bias or prejudice in all such matters and those who choose to submit a complaint will not be disadvantaged in any way by doing so.

 

ICD will endeavour to resolve all problems quickly and efficiently, in a timely manner.

 

We are committed to providing the best possible service and we welcome all forms of feedback.

 

Definitions

 

A complaint is an expression of dissatisfaction by any customer regarding the quality of service provided by ICD.

 

Complaints Procedure

 

We aim to solve the problem as quickly and efficiently as possible.

 

Complaints can be made by filling in the ‘feedback form’ available at our website (www.icd.org.pk) in the ‘Apply online’ section. Alternatively, complaints can be filed through email. All complaints made through email should be sent to info@icd.org.pk

 

Complaints can also be made at our Helpline 03111 999 100 (Ext#5). Please note that calls at this number are recorded for quality assurance and follow up purposes. Once received, the complaint will be passed to the team that is best placed to investigate and resolve it.

 

We aim to respond to all complaints within 3 working days of receipt.

 

Please note complaints sent through the post may take several days to reach us and may result in a longer response time.

 

If complaints are made verbally by telephone, a written account of the enquiry, filling in the online form, will also need to be submitted by the complainant before we will investigate it.

 

Occasionally, depending on the nature of the complaint, we may need longer than 3 days to issue a full response. If this is the case, we will contact the complainant via email or post after 3 days to provide an update on our progress.

 

All complaints, of any nature, will be investigated thoroughly and evidence gathered from relevant sources. The investigation will be coordinated by the appropriate investigating manager who will seek advice and input from other relevant colleagues, as necessary and appropriate.

 

  1. Books are not returnable or exchangeable.
  2. Exam Registration fee is refundable or transferable only till exam registration deadline; in case of medical condition or legitimate reasons, decision rests with authorities.
  3. Registration fee for courses and qualification is  non-refundable and non-transferable.

Institute of Career Development (ICD) is committed to a policy of equality of opportunity in all aspects of its operations and practices. We are committed to ensuring everyone using our services is treated fairly, with respect and dignity and in accordance with current UK equality and diversity legislation.

All ICD staff are required to fully support this equality and diversity policy.

ICD is committed to the prevention of discrimination and actively promotes equality and diversity in access and entitlement to its qualifications and services regardless of gender, age, sexual orientation, gender reassignment, race, nationality, marital status, religion, belief or disability.

Discrimination in the context referred to in this policy may take many forms including but not limited to the following:

  • Offensive or hostile treatment of an individual on the grounds of any of the above grounds
  • Verbal or physical abuse on the grounds of any of the above grounds
  • Displaying overtly offensive material, either written or visual
  • Unacceptable behaviour which fails to take into account the needs or rights of others.
  • Criticising and denigrating individual practices
  • Indirect discrimination; for example, holding examinations on a day on which candidates from a certain religion are unable to attend

 

ICD will meet its commitments in this policy by ensuring its teaching and learning programmes and support services for learners:

  • Are available to everyone who can achieve the required standard
  • Are free from barriers which restrict access and progression
  • Are free from direct or indirect discrimination with regards to gender, age, sexual orientation, gender reassignment, race, nationality, marital status, religion, belief or disability
  • Accommodate, where reasonable to do so, the particular requirements of an individual leaner, including those who may require special consideration to undertake assessment
  • Are supported by documents and promotional materials that are easily understood and do not reflect stereotype or bias and reflect the diversity of our learners
  • Are quality assured using processes that are fair and transparent

To ensure this policy is understood and supported ICD will:

  • Issue a copy to all staff and learners and ensure a copy is made available on the public website
  • Organise training and briefings for staff on a regular basis and as and when required
  • Include the principles of the policy in all other policy development and practice including all supporting guidance and services for learners
  • Review and monitor the effectiveness of this policy and improve it where required.

ICD is fully aware of the need for this policy and it forms part of their written contract with various awarding bodies. It is also referred to in the application and documents which need to be completed to become a Centre.

ICD will endeavour to respond promptly and efficiently in the event of a member of staff or learner reporting an incidence of inequality or discrimination. All questions or suspected breaches of this policy should be referred to the Director in the following ways:

By email:        info@icd.org.pk

By post:          107-Mamdot Block, Mustafa Town, Main Wahdat Road, Lahore, Pakistan

By phone:       +92 3111 999 100 (Ext. 1)

HEALTH AND SAFETY

1.1       Institute of Career Development (ICD) is committed to ensuring the continuing health, safety and welfare of its employees and students. We also fully accept our responsibility for other persons who may be affected by the company’s activities. We will ensure, so far as is reasonably practicable, that statutory duties are met at all times.

1.2        ICD is committed to this documented Health & Safety Policy, designed to promote health, safety and welfare at work of all our employees/students by achieving the following:

  • Providing adequate information, instruction and training to employees to ensure their competence.
  • Undertaking suitable and sufficient Risk Assessments and Safe Working Procedures for all work activities to ensure a safe place of work.
  • Providing and maintaining safe equipment and work place.
  • Ensuring that adequate welfare facilities are provided, maintained, kept clean and serviceable.
  • Ensuring that, where applicable, Contractors are suitably vetted and monitored to ensure they are aware of any inherent dangers at their place of work and they do not adversely affect any employee/student.

1.3        The safety of the individual will be paramount and this Policy will clearly reflect this requirement. The company will not allow, condone or connive in any unsafe practices, nor should any employee/student intentionally commit or connive with others in any unsafe act.

1.4        The company will discuss and exchange ideas relating to Health & Safety at work with their employees/students. Adequate facilities and arrangements will be maintained to enable employees/students and their representatives to raise issues of Health & Safety with the company.

1.5        Every employee/student must co-operate to enable all statutory duties to be complied with. The successful implementation of this policy requires the whole-hearted support of all levels of management and employees/students and the acceptance by each individual of the responsibilities placed upon them.

1.6        The policy and all Health and Safety documents will be reviewed annually and if necessary revised to take into account any changes in the organisational structure or in the light of legislative changes. The overall and final responsibility for Health & Safety in the company is that of Dr Osamah Qureshi: the director of ICD.

HEALTH AND SAFETY DUTIES

2.         ICD’s Responsibilities

ICD will be responsible for:

2.1.      Providing and maintaining safe and healthy working conditions within the framework of statutory regulations, set objectives for health and safety and encouraging joint consultation.

2.2.      Ensuring so far as is reasonably practicable, the employees, students, contractors or members of the public are not exposed to any hazards that could adversely affect their health or safety.

2.3.      Providing Health and Safety induction, safety training and education for all employees/students, as deemed necessary.

2.4.      Providing safety devices and equipment and enforce their use as necessary.

2.5.      Ensuring that no client, visitor or member of the public’s health and safety is affected by any of the company’s activities.

2.6.       Ensuring that all work necessary to improve health and safety is carried out promptly.

2.7.      Ensuring that any equipment which is unsafe, being repaired or cleaned is done according to the correct procedure.

2.8.      Ensuring that risk assessments are conducted, effectively communicated to all employees and reviewed on a regular basis. Expert advice will be sought as and when required.

2.9.      Ensuring that fire doors and escape routes are kept clear at all times and at least one fire evacuation exercise is carried out annually and that the fire alarms are tested weekly.

2.10.    Providing adequate arrangements for employee/student’s welfare at work

2.11.    Ensuring that all accidents/dangerous occurrences are investigated and take such measures to prevent a recurrence.

2.12.    Ensuring that all internal safety audits are undertaken at regular intervals.

2.13.    Ensuring the competence and suitability of all contractors.

 

 

 

 

  1. Employees/students

Employees/students will be responsible for:

3.1.      Taking reasonable care for the health and safety of themselves, their fellow employees/students, clients, visitors and any other third party by keeping corridors, floors, stairs etc. free from obstruction.

3.2.      Co-operating with the company in its execution of safety rules and regulations and any duty imposed under current and any future safety legislation.

3.3.      The correct usage of personal protective equipment made available to them as required and wearing sensible footwear at all times.

3.4.      Reporting any accident, work related illnesses, hazard, near miss, unsafe or damaged equipment to their immediate Manager at the earliest opportunity.

3.5.      The correct usage of all types of guarding fitted to or associated with the equipment they are working on.

3.6.      Keeping equipment and work areas in a safe and tidy condition and keeping fire exits and fire extinguishers unobstructed at all times.

3.7.      Co-operating in the investigation of accidents/near misses and never indulging in any behaviour which could cause unintentional physical harm.

3.8.       Always lifting, moving or storing materials and substances in a safe manner.

3.9.      Ensuring that any equipment which is unsafe, being repaired or cleaned is done according to the correct procedure

 

 

 

 

 

  1. Risk Assessments

4.1.      ICD will carry out a ‘suitable and sufficient’ risk assessment. The findings of the assessments will be recorded and kept for a minimum of 5 years.

4.2.      Risk assessments will give a clear picture of what could go wrong and how serious an accident could be. They will enable the company to:

4.2.1.   Identify workplace Hazards. (A hazard is anything that has the potential to cause harm)

4.2.2.   Assess the Risk. (A risk is a likelihood of the hazard causing actual harm)

4.2.3.   Take appropriate steps to eliminate or reduce the risk of accidents or injury (i.e. control measures).

4.3.       All risk assessments will be reviewed at least once a year or if a serious accident or occurrence takes place.

  1. Manual Handling

5.1.      ICD will ensure so far as is reasonably practicable that the need to carry out manual handling operations are avoided wherever possible.

5.2.       Manual handling operations will be assessed and categorised as High, Medium or Low according to the degree of hazard associated with the operation.

6.         First Aid Provisions

6.1.      Arrangements will be made whereby first aid is given quickly to people injured on the premises.

6.2.       ICD will endeavour to provide adequate first aid cover at all times.

6.3.      ICD will provide and maintain a first aid box and accident book. A named person will be responsible for ensuring that the first aid box is kept fully stocked.

6.4.      The name of the first aiders, the location of the first aid box will be displayed at points throughout the premises.

6.5       All accidents are to be reported and recorded in the Accident Book at the earliest opportunity by a qualified First Aider, not the injured party.

 

 

 

  1. Accident Reporting

7.1.      Dr Osamah Qureshi is responsible for ensuring that proper reports are submitted in accordance with in-country regulations. These will be reported by the quickest possible means.

7.2       All accidents will be investigated not to apportion blame, but to establish the cause and put in place actions to prevent reoccurrence.

8.         Fire Procedures

8.1.       Any person discovering a fire will immediately raise the alarm, notify a Manager and vacate the premises by the nearest safe exit.

8.2.       The Manager or the person designated to do so, should raise the alarm with the relevant Emergency Service by telephone.

8.3.       Attack the fire with an extinguisher or fire blanket BUT ONLY if you are trained and it is safe to do so.  DO NOT expose yourself or others to any undue risks.

8.4.       NEVER USE WATER ON ELECTRICAL APPARATUS OR FLAMMABLE LIQUIDS.

8.5.       When the alarm is sounded leave the premises immediately by the nearest safe exit.  Whenever possible switch off equipment etc., prior to leaving ONLY if there is sufficient time to do so.

8.6.       Assemble at the designated Fire Assembly Point and report to your Manager.

8.7.       DO NOT PANIC, RUN OR STOP TO COLLECT BELONGINGS

8.8.       DO NOT RE-ENTER THE PREMISES UNTIL GIVEN PERMISSION BY EITHER THE FIRE BRIGADE OR THE SENIOR MANAGER PRESENT.

8.9.       Get to know the means of escape provided in the building, their uses and the routine to be followed in the event of a fire.

8.10.     Get to know the location of the Fire Alarm and the Fire Fighting Equipment.

8.11.     The company will ensure the following; all fire exits will be checked monthly, fire extinguishers will be checked monthly and examined annually. At least one fire evacuation exercise will be carried out annually.

8.12.     A fire risk assessment will be carried out by ICD.

 

 

 

 

  1. Dangerous Substances.

9.1.      Such substances include chemicals used for domestic and industrial cleaning also any item that could cause a fire or explosion. Prior to use, storage or disposal of any substance, the relevant Safety Data Sheets and/or assessments should be read and understood.

9.2.      The company will endeavour to put control measures into place to protect employees/students and others from the hazards associated with the substance being used.

9.3.       YOU MUST ENSURE:

               Awareness: All chemicals or substances in use are known to the Director or his/her nominee.

               Use:             Chemicals or substances are only used as directed by the Director or his/her nominee.

               Storage:      Chemicals or substances are stored only in locations approved and indicated by the Director or his/her nominee.

               Disposal:     Residual and waste materials are to be removed from site upon completion of any work and only disposed of in a manner directed by the Director or his/her nominee.

 

  1. Electrical Safety

10.1.     The company will ensure that all electrical equipment is inspected, maintained and suitable for the job in accordance with in-country regulations.

10.2.     All portable electrical equipment must be visually inspected prior to use. Portable electrical equipment is defined as an appliance that can easily be moved whilst in operation like a kettle, vacuum cleaner or equipment intended to be held during normal use. These checks apply to the plugs and sockets of extension leads as well.

 

 

 

 

 

  1. Work Equipment

11.1.     It will be the duty of ICD as employers to provide and maintain suitable and safe working equipment and its safe use.

11.2.     ICD will ensure that;

  1. a) Any work equipment provided is suitable for the purpose intended.
  2. b) Work equipment is maintained and kept in good working order.
  3. c) Employees receive adequate training and information necessary for its safe use.
  4. d) Specific measures are taken to guard dangerous parts of machinery.
  5. e) Risks associated with using work equipment are adequately controlled.

11.3.     Any work equipment that is borrowed or hired, the company will ensure that it is fit for purpose and persons receive suitable and sufficient training in its use. If necessary, specialist training courses will be arranged.

 

  1. Visitors & Contractors

12.1.     All visitors and contractors must comply with all rules and regulations currently in force.

12.2.     All contractors are expected to report their arrival and departure to ICD’s office staff before commencing work.

12.3.     Contractors will not be allowed to use or borrow any equipment belonging to ICD.

12.4.     Contractors must ensure that all equipment brought onto the site, including any borrowed or hired, shall be safe and suitable and shall only be used in accordance with legal requirements.

12.5.     No contractor or visitor must endanger anyone else by their activities and must use the correct safety equipment and work in a safe manner.

12.6.     The contractor must have adequate insurance to indemnify the company against any or all loss, injury, damage or claim which may arise directly or indirectly as a result of any act or omission on the part of the contractor.

12.7.     All visitors and contractors must immediately report all accidents or near misses, even if damage or injury did not occur to ICD’s office staff.

 

 

Malpractice consists of those acts which undermine the integrity and validity of assessment, the certification of qualifications and the authority of those responsible for conducting assessment and certification.

ICD does not tolerate actions (or attempted actions) of malpractice by candidates or by staff, in connection with any exam and/or qualification offered at ICD.

ICD and the respective awarding body will impose penalties and/or sanctions on candidates or centre staff where incidents (or attempted incidents) of malpractice have been proven.

 

Candidate malpractice (Academic Misconduct)

All work submitted by candidates for assessment must be the candidates’ own work. It is an offence for any candidate to be guilty of, or party to, collusion, plagiarism, or any other act which may mislead the examiners about the development and authorship of work presented in assessments, including misleading examiners about the sources of information included in an assessment. This may include:

  • Collusion – the preparation or production of work for assessment jointly with another person or persons, except where group work is explicitly permitted by the specification and/or assessments guidance.
  • Plagiarism – the use, without acknowledgement, of the intellectual work of other people, and the act of representing the ideas or discoveries of another as one’s own in written work submitted for assessment
  • Impersonation – where someone other than the candidate prepares the work submitted for assessment. This includes purchasing or commissioning essays from third parties (including essay writing websites and other students) or asking someone else to sit an examination
  • Misconduct in examinations – having access, or attempting to gain access, to any books, memoranda, notes, unauthorised calculators, or any other material, except such as may have been supplied by the invigilator or authorised in the rubric on the front of the examination paper
  • Fabrication of results or observations in practical or project work is the synthesis of data gained from practical activities carried out by the candidate, or the use of artificial observations to support a hypothesis/conclusion.

 


 

 

Staff malpractice and maladministration

Malpractice is any deliberate activity, neglect, default or other practice that compromises the integrity of the assessment process and/or the validity of certificates. Maladministration is any activity, neglect, default or other practice that results in the centre or candidate not complying with the specified requirements for delivery of the qualifications. These definitions may include:

  • contravention of examination regulations and/or failure to correctly follow assessment-related processes
  • alteration of (or disregard for) the marking schemes and grading criteria of the awarding body
  • allowing work which is known by the staff member not to be the candidate’s own, to be included in an assignment or other assessed component
  • misusing the conditions for Special Considerations such that the support has the potential to influence the outcome of the assessment
  • failing to keep candidate computer files secure
  • falsifying records/certificates, for example by alteration, substitution or fraud
  • failing to keep the required records and documents
  • Failing to adhere to the respective administrative procedures and activity schedules.

Candidate malpractice discovered by the Centre

Malpractice discovered by the Centre will be investigated by the centre and reported in full to the awarding body.

 

A committee of three members, including the Head of Department, Director Academics and a faculty member, chaired by the Director ICD, as Head of the Centre will be formed, to investigate the matter. Director ICD, as the centre head, will investigate the matter. All evidence will be collected and examined and a written and oral statement of the people involved will be taken. Written statements will also be taken by all the staff present on the day, as well as personal interviews will be conducted, wherever deemed necessary. All rooms in ICD are equipped by CCTV cameras; the recordings of these will be taken into account. A report of this will be conscripted and appropriate action will be taken while sharing it with the relevant awarding body.

 


 

 

Staff malpractice discovered by the Centre

Malpractice discovered by the Centre will be investigated by the centre and reported in full to the awarding body.

A committee of three members: Head of Department, Director Academics, chaired by the Director ICD, as Head of the Centre will be formed, to investigate the matter. Director ICD, as the centre head, will investigate the matter. All evidence will be collected and examined and a written and oral statement of the people involved will be taken. Written statements will also be taken by all the staff present on the day, as well as personal interviews will be conducted, wherever deemed necessary. All rooms in ICD are equipped by CCTV cameras; the recordings of these will be taken into account. A report of this will be conscripted and appropriate action will be taken while sharing it with the relevant awarding body.

 

Malpractice discovered by the Awarding Body

The Head of the Centre and all relevant staff and candidates will provide the required support for any investigation carried out by the awarding body offering its qualifications at ICD.

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